Process of delivery

Packaging

• All goods except fresh and frozen food are packaged in a cardboard box.
• Fresh and frozen food is packaged in a styrofoam box.
• Fragile goods are also bubble-wrapped twice.

Shipping

• Goods purchased from Monday to Thursday before 3pm are dispatched on the same day,
  and ones after 3pm are dispatched within 24 hours (1 working day, except Friday).
• No cancellations are allowed once goods are dispatched.
• If delivery is delayed because of shortage of goods etc, customers will be informed via email.

Delivery

• Customers or customer’s family should receive the packages.
  If you happen to miss the delivery of your package because of absence etc,
  please visit the specified post office with ID and pickup bill to receive your package.


Shipping cost

Without  fresh and frozen food

Purchase amount Basic Price
less than CHF 100.- CHF 10.-
from CHF 100.- CHF 5.-


• The shipping cost is CHF 10.- for less than CHF 100.- of purchase, and CHF 5.- for CHF 100.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.


With  fresh and forzen food

Purchase amount Basic Price
less than CHF 200.- CHF 20.-
from CHF 200.- CHF 10.-


• The shipping cost is CHF 20.- for less than CHF 200.- of purchase, and CHF 10.- for CHF 200.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.




Delivery time required

Purchase time Period
before 3pm 1-2 working days
from 3pm 1-3 working days


• No shipping on weekends, public and canton holidays.
• The actual delivery could be delayed due to traffic or issues with the delivery company.